Careers at Bradford Technologies

Your Responsibilities Will Include:

• Provide friendly, professional technical support via phone, email, and remote assistance
• Diagnose customer problems, identify solutions, and follow issues through to resolution
• Guide customers through software features and best practices
• Escalate complex technical issues to Development when necessary
• Document customer interactions and resolutions within our CRM
• Test software updates and assist with quality assurance when needed.
• Help create and improve knowledge base articles, training materials, and internal documentation
• Collaborate with Sales, Customer Success, and Development to ensure an outstanding customer experience

What We're Looking For

The ideal candidate is patient, flexible, and curious, with strong problem-solving skills and a genuine desire to help others. You enjoy solving technical challenges, adjusting to changing situations, and providing a positive customer experience.

Required Qualifications

• 2+ years of customer service or technical support experience
• Strong troubleshooting and problem-solving abilities
• Excellent verbal and written communication skills
• Comfortable speaking with customers by phone throughout the day
• Strong computer skills and the ability to quickly learn new software
• Excellent organizational skills with the ability to manage multiple support requests
• Self-motivated and able to work independently in a remote environment
• Reliable high-speed internet connection and a dedicated workspace

Preferred Qualifications

• Experience supporting Windows desktop, web, and cloud applications
• Experience with CRM or help desk software
• Remote desktop support experience
• Familiarity with SQL, networking, or databases is a plus
• Experience supporting SaaS or business software
• Associate's or Bachelor's degree preferred, but equivalent experience is welcome

What Makes You Successful

You are someone who:

• Enjoys helping customers succeed
• Stays calm under pressure
• Communicates clearly and professionally
• Learns new technology quickly
• Takes ownership of issues until they're resolved
• Pays close attention to detail

Benefits:

• Competitive salary
• Remote work
• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k)
• Company-paid life and disability insurance
• Ongoing training and professional development
• Opportunities for career growth

For immediate consideration, please e-mail your response including a cover letter to HR at hr@bradfordsoftware.com.

Bradford Technologies, Inc does not accept unsolicited resumes from recruitment agencies. Accordingly, agencies are requested not to submit such resumes to our job postings, our employees, or any other part of our company. Recruitment agencies that nonetheless submit unsolicited resumes to Bradford Technologies, Inc. agree and acknowledge that the company is free to use them at its discretion, including without limitation directly contacting the candidate, and will not under any circumstances be responsible for any recruitment or similar fees related to such unsolicited resumes.