Known Issues

Default Common Responses Disappearing or Not Updating

Update the template license info

Dep Settings

My registration could not be validated

If you save your Reports to a USB device

Apex and ClickFORMS have stopped working together - What do I do now

Census Tract service in ClickFORMS v3.3 and below is no longer accessible

The Comparables Database is not saving the user's preferences after closing

Form text is blank or overlaps other text

Error - Problem reading form #x, page #x of Map Location; ID:101 V#1

When trying to open certain reports, nothing happens

ClickFORMS could not connect to internet

During ClickFORMS Installation you receive an “Error 1935” error message

During ClickFORMS Installation you receive an “Error 1335” error message

During ClickFORMS Installation you receive an “Error 1406” error message

During operation of ClickFORMS 3.3 you receive the following error message:         “Access violation at address xxxxxxxx. Read of address xxxxxxxx.”

ClickFORMS seems to rearrange the “New Fannie Mae Forms” folder

When opening a report, you receive the message “CANNOT FIND FORM ID: (form #).        Please insure this form exists and you can access it.”

Default Common Responses Disappearing or Not Updating

We have discovered that in ClickForms versions 3.3.0 and above if the user has not created and saved responses previously, they will not have any of the ClickForms Default Common Responses. If you’re experiencing this issue, Please download this file.

Save the file CommonRsps.rsp to the My Documents>My ClickForms> Responses folder and when prompted to replace the existing file click on Yes.

Note: By replacing the existing file, any saved responses you already have will be replaced.

ClickFORMS v3.5 Registration issue:
When adding a new, additional user or when registering CF for the first time, the following error may occur:

To resolve this, click OK, then simply delete the unlocking code in the ClickFORMS Updates field. Click FINISH, and your registration will complete successfully.

If you save your Reports to a USB device

We have found that there is an issue that can arise when you save your reports to a USB device, such as a Flash Drive, Thumb Drive or USB External Hard Drive that could cause the loss of your Reports List.

If you have a report open in ClickFORMS and click FILE>SAVE AS and direct ClickFORMS to save to the USB device, then close the report and disconnect the USB device before closing ClickFORMS, you will receive the following error message »

If you click the OK button you WILL lose the data contained in the Reports List. YOUR REPORTS FILES WILL NOT BE AFFECTED. If you encounter this error message DO NOT click the OK button, please contact Bradford Technical Support immediately, or, hold down the CTRL+ALT+DEL keys and click on TASK MANAGER. Under the APPLICATIONS tab, click on ClickFORMS, then click END TASK. If the END NOW box appears, please click END NOW.

If you use one of these devices as part of your day to day activities, please save your report to your local hard drive or network location as normally, then browse to that location in Windows Explorer, right click on the Report you’d like to transfer, and click SEND TO>USB Disk (X:), or simply drag the report to the USB.

Apex and ClickFORMS have stopped working together -
What do I do now?

Since Apex created the integration for Apex version 3.2 for ClickFORMS, please contact Apex at 800-858-9958.

If you are using Apex version 2.4 - 2.9.1, please Close ClickFORMS and Apex. Locate the ClickFORMS installer package you downloaded (or click here to be directed to the ClickFORMS download page-remember to save the download to your desktop), and double click to activate. When prompted, please chose the REPAIR option. After the installation is complete click START>RUN and either copy or type the following into the text box:
regsvr32 "C:\Program Files\Bradford\ClickForms\Tools\Sketchers\Apex\ApexX.ocx"
then click OK. Restart ClickFORMS, open a blank sketch page and try to invoke Apex again.

If you are using a version of Apex below 2.9.1, we were told by Apex that you will be able to upgrade to version 2.9.1 at no charge, however, we strongly suggest you upgrade to the latest version. If the upgrade to version 2.9.1 is not successful or if it asks you to reregister, please contact Apex for registration information.

If you are using Apex v3.2, follow the following steps:

1. Download and install Apex v3.2 as normal. You may download Apex v3.2 by clicking one of the following:          Single User Version            Multi User Version
2. Register Apex v3.2 by calling an Apex representative: 800-858-9958
   Note: You can still run Apex in Demo Mode, but it may report an error when launching through ClickFORMS™.
3. After registering Apex, click on the following link: ClickFORMS Integration Controls
4. Choose Run when prompted.

This will run a small utility that will locate where your Apex v3.2 is installed and then install a file (ApexX.ocx) to the same directory. This integration control will also be registered when the process is complete.

The following was supplied by Bradford Technologies as additional information to setup the link to Apex from within ClickFORMS:

1. In ClickFORMS™, just go to Tools > Apex to launch it.
2. If Apex is not an option, go to Edit > Preferences > Tools > Plug-In Tools and make sure that Apex is typed in the Menu Name column.

Please don't hesitate to call APEX directly for any Apex issues you are having.

To save the user preferences, open ClickFORMS, open the Comps Database, click PREFERENCES, and double click on the selections you wish to display or hide. Close the Comps Database, exit ClickFORMS, and the reopen ClickFORMS. Your preferences will then be saved properly.

Form text is blank or overlaps other text.
If you install ClickFORMS and your forms do not show the text on the forms, download this font (Arial Narrow – 132KB). Then save this font on your C:\WINDOWS\Fonts directory.
Download Arial Narrow font.

During ClickFORMS Installation you receive an “Error 1935” error message:
This problem occurs because of certain third-party programs and background programs that are running on the computer. For example, this problem may be caused by programs such as WinTools, WinEasy, WebSearch, Easy Installer, System Mechanic, and HP Component Manager. Please follow this link for information on correcting this issue: http://support.microsoft.com/default.aspx?scid=kb;en-us;902330#kb1
Although the article specifies Microsoft products, we found it also applies to ClickFORMS.

During ClickFORMS Installation you receive an “Error 1335” error message:
This error can be caused by dirty media, hard disk or CD-ROM read issues, or problems with memory allocation. Please follow this link for information on correcting this issue: http://support.microsoft.com/?kbid=314810. Although the article specifies Microsoft products, we found it also applies to ClickFORMS.

During ClickFORMS Installation you receive an “Error 1406” error message:

This error will occur when the user does not have the administrative rights to install new programs. Contact your IT department, or Network Administrator.

During operation of ClickFORMS 3.3 you receive the following error message: “Access violation at address xxxxxxxx. Read of address xxxxxxxx.”

This error can occur when your report or form has become corrupted.

To correct: Right-click on the cell you are currently working in, and choose “Cell Preferences”. On the “General” tab, make sure the font style is PLAIN, the size is 9 and justification is LEFT. Click “OK”.

Click VIEW>COLLAPSE ALL FORMS. Open a new, empty container and drag the forms to the new container.

ClickFORMS seems to rearrange the “New Fannie Mae Forms” folder.

With ClickFORMS closed browse to the location of the Forms Library (default location C:\Program Files\Bradford\ClickFORMS\Forms Library) and drag the folder “00 New Fannie Mae Forms” to your desktop. Click FILE>NEW>FOLDER and create a new folder named “00 New Fannie Mae Forms”. Open the original folder placed on your desktop, and drag all of the forms to the newly created folder. Close all windows and restart ClickFORMS.

When opening a report, you receive the message “CANNOT FIND FORM ID: (form #). Please insure this form exists and you can access it.”

 This message occurs when ClickForms can no longer locate the form specified.  

With ClickForms closed browse to the location of the Forms Backup folder (default location C:\Program Files\Bradford\ClickForms\Forms Backup) and see if the specified file is there. If the file is there, right-click on the file and select “Copy”. Go to the location of the Forms Library (default location C:\Program Files\Bradford\ClickForms\Forms Library) and open the folder containing the corrupted form, right click and select “Paste”. If prompted to overwrite the original form, choose “Yes”. Close all windows, open ClickForms and try to access the report.

If you receive the same message, close ClickForms, and in Windows, browse to the location of the Forms Library (the default location is C:\Program Files\Bradford\ClickForms) and delete the folder named Forms Library. Locate the ClickForms ver. 3.3 installer file or download it again from http://www.bradfordsoftware.com/support/downloads_form1.asp. Save it to your desktop, and then double-click to start the install process. When prompted, choose the REPAIR option. This will recreate the Forms Library.